Shipping policy
Shipping & Processing Policy
At Sunniva Collection, each product is crafted with care and attention to detail. Please review our shipping information below before placing your order.
Processing Time
Orders are processed within 1–3 business days, excluding weekends and holidays.
Once your order ships, you will receive an email confirmation with tracking details.
Shipping Rates & Delivery Times
Shipping options and rates are calculated at checkout unless otherwise noted:
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Standard Shipping: 3–7 business days
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Expedited Shipping: 2–3 business days (additional cost)
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Free U.S. Shipping: Available on orders over $100
Delivery timeframes are estimates and not guaranteed.
Shipping Carriers
We ship orders through USPS and UPS to ensure reliable and timely delivery.
International Shipping
At this time, we ship within the United States only.
Delivery Issues
If your tracking information shows “Delivered” but your package has not arrived, we recommend the following steps:
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Check with neighbors, household members, or building management.
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Allow 24–48 hours for possible carrier delays.
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Contact the shipping carrier directly for further assistance.
If your package is delayed or in transit longer than expected, please reach out to the carrier for updates.
Carrier Claim Links:
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UPS: File a Claim
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USPS: File a Claim
⚠️ Once an order has shipped, Sunniva Collection is not responsible for lost, stolen, or delayed packages.
Returns & Final Sale
Due to the nature of our products, all sales are final. We do not accept returns, exchanges, or cancellations once an order has been placed.
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with your order number and photos so we can review the issue.