Refund policy
Returns & Exchanges
At Sunniva Collection, each product is thoughtfully crafted with care and attention to detail. We want your experience with us to be as delightful as the products themselves.
All Sales Are Final
Due to the nature of our products, all sales are final. We do not accept returns, exchanges, or cancellations once an order is placed.
This ensures that every item you receive is fresh, high-quality, and hand-selected just for you.
Damaged or Incorrect Items
Your satisfaction is important to us. If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with:
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Your order number
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Photos of the damaged or incorrect product
We will review your case and work with you to resolve the issue promptly.
Email: sunnivacollectioninfo@gmail.com
Shipping & Delivery Issues
If your order shows as “Delivered” but has not arrived, please see our Shipping & Processing Policy for steps to locate your package or file a claim with the carrier:
⚠️ Please note that once an order has shipped, Sunniva Collection is not responsible for lost, stolen, or delayed packages.
Our Promise
Every order is made with care, and we strive to provide a seamless and enjoyable experience from checkout to delivery. If you have any questions, don’t hesitate to reach out we’re here to help.
Contact Us:
Email: sunnivacollectioninfo@gmail.com
Response Time: 24–72 hours